Despite the deadline given by the Central Bank of Nigeria (CBN) to banks to reconcile failed transactions, universalreporters247.com findings revealed that Fidelity Bank and Sterling have been partners in an alleged criminality of not reconciling failed banking transactions of customers.
Universalreporters247.com learnt that a case in question is the one involving a customer who the both banks has refused to handle its case more than one month after. As gathered this medium learnt that sterling bank and fidelity bank may be in a secret move to divert the customer’s whose fifteen thousand naira (N15, 0000) was deducted his account on January 7, 2016 without getting to the account the money was intended for even after the transactions showed successful and his account was debited.
The statement of account of the Customer domiciled with Fidelity made available to this medium showed that the transfer of the money from his Fidelity Account to the receiver’s Stanbic IBTC’s account showed successful, as well as ATM printed slip which also showed successful. However, in the receiver’s Stanbic IBTC statement of account also available to this medium showed that he never received the money, even after the sender’s account has been debited.
According to the bank customer, he had used his fidelity card with account number 6200105052 to make a transfer to a Stanbic IBTC account number 0013613575 using a sterling bank ATM machine located at the University of Uyo teaching hospital Branch of sterling bank.
The ATM printed slip showed successful, but the cash was never delivered to the Stanbic IBTC account. Efforts to retrieve the cash has been rebuffed by Fidelity and Sterling Bank as they claimed there was nothing they could do, and that the customer was disturbing them.
To prove his case beyond reasonable doubt, a bank statement of account from Stanbic IBTC was obtained and submitted to both Sterling Bank and Fidelity Bank to show that the money never entered the account, but all efforts have been rebuffed.
An inside source who spoke with our medium said, “that was not the first time such dirty deals was taking place, as the Sterling Bank staffers work in connivance with the ATM operators to swindle customers of their hard earned money.”
The customer has also said that, this was not the first time Fidelity bank were swindling him of cash also, as they had earlier under paid him a large sum, which N35,000 was missing.